Shipping & Return Policies
We only ship to the continental United States. We do not ship to Hawaii nor Alaska; so sorry to those sweet pups!
Please double check the shipping address at checkout. We are not responsible for wrong addresses that have been confirmed by the customer at check out.
If a customer notices a wrong shipping address, please immediately after confirming their order, promptly email woof@jimandbennys.com to have it changed, as we fulfill orders quickly!
If the package has already been sent out, the customer may be charged for shipping a replacement package and/or may not be sent a replacement till the original package is in transit back to sender.
Shipping Times
We typically pack and ship orders within 1-2 business days. Orders arriving over weekend days will begin to be fulfilled starting the following Monday. Same day order fulfillment is not guaranteed and is not at all possible for orders arriving after 3pm US Eastern Standard Time, as our workers have their own fur babies to attend to!
Once the package is in the hands of the carrier, UPS or USPS, we do not have control. Please contact the carriers if you need details on the status of your package.
Return Policy
If you are not entirely satisfied with your purchase, you may request a return and refund of your original purchase or you may request an exchange.
To be eligible for a full refund, returned items must be shipped with the shipping carrier within 21 days from the date they were originally delivered AND:
- Be in new condition
- Include all original packaging and original tags still attached
- Be free from any chewing
Items returned that do not meet the above criteria may be rejected altogether.
Once the item(s) are received by our warehouse and inspected, a refund will be issued. Please allow 3-5 business days for the refund to come through on your account.
To initiate a return, please email us at woof@jimandbennys.com with your name, order number, reason for return/exchange.
Once we receive your request via email, we will share will you the return address.
Return Shipping
Customers will organize their own return shipping to the address provided following their return request. Return shipping will be at the customer’s expense.
Exchange Policy
Our exchange procedure involves returning the product(s) from the original order for a refund and placing a new order for the product(s) needed.
Standard return policy applies and customer organizes and pays for their own return shipping.
To exchange, return the original product for a refund and place a new order.
Refunds
Once we receive your item, we will inspect it and verify that the items are still in new condition. You will then be notified of the status of your refund by email. Please note, this process may take a couple business days after the return shipping tracking shows “delivered”.
If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card or Shop). The time it takes to see the refunded amount appear back in your account depends on your payment provider's policies.
Changes to These Policies
We may update these shipping and return policies to reflect changes to our practices or for other operational, legal, or regulatory reasons.